| Can I check rates without making
a reservation?
You may request a Europcar quotation and check vehicle
availability without making a reservation. Complete only the first
pages of the rates and reservations process and stopping at the
page entitled “Rates” . If you wish to make a reservation
at this time and with these details simply continue by pressing
the "Book Now" button. |
 |
| Can I make a faster reservation
if I do not need to know the rate quoted at reservation?
Yes, by entering with your Europcar ID number and
choosing the Express booking tab. This option will omit the "Rates"
and "Driver details" pages in the booking process. |
|
| What are the benefits of using
my Europcar ID number online?
Using your Europcar ID number will allow you
to:
- benefit from your contractual conditions
- book without giving your credit card number online (except for
prepaid products)
- create your own rental preferences under "My Profile" for faster
online bookings
- facilitate the set up of your rental agreement at time of rental.
Europcar members registered for the Ready
Service will receive the associated benefits of the service through
quoting their Europcar ID number.
See also "How
do I get a Europcar ID number?" |
|
| What should I do if I have lost
my password?
Your password is by default your date of birth which
will be in either one of the following formats: dd/mm/yyyy or ddmmyyyy.
If you have already changed your password and are unable to remember
it, you should also have entered a secret question/answer : please
click on the link “Forgot your password” once you are
on the rental information page and you will be asked to supply the
answer to your secret question before being provided with your password.
Make sure you close the password pop-up once you have read it. You
may also send an e-mail to Webmaster@mail.europcar.com
indicating your date of birth, Europcar ID number and Driving Licence |
|
| How does Europcar protect my
personal and credit card information online?
The online reservation service is located on a secure
server that guarantees the safety of a transaction. The system uses
SSL (Secure Socket Layer) encrypting technology. SSL works by encrypting
all communications between your computer and our server so the information
cannot be intercepted. Click
here for more about your privacy and security.
In addition, all transactions made on the website are covered by
FIANET
and AXA Insurance. |
|
| How will I know that my reservation
is confirmed?
At the end of the reservation process you will receive
a "Reservation Confirmation" page with the reservation
number highlighted. You will also receive a confirmation e-mail
containing the details of your reservation. You should print these
and keep them for your records. |
|
| Is it possible to modify / cancel
my reservation after it is confirmed?
Yes, Europcar allows you to modify or cancel your
reservation online after it is confirmed, provided it is done at
least 2 hours prior to rental time. You simply need to click on
« Modify / Cancel » in the menu. |
|
| Is it possible to modify / cancel
my Prepaid reservation after it is confirmed?
If you have pre-paid your reservation and your requirements
have changed you will need absolutely to cancel your reservation
and then make another.The amount initially charged will be refunded
on your credit card number if the required notice is given (see
Terms and Conditions).
Please note that you can only modify or cancel the reservations
which have been made online by yourself. You will not be able to
amend online reservations made or modified via our Reservation Centre,
Travel Agency, or reservations using a driver ID whilst you are
not logged on using the same Driver ID. |
|
| What does it mean when I receive
the message "Your session has timed out"?
For your security, if you remain inactive on the
website for a prolonged period of time, we close the connection
to our system and ensure that the personal data entered is removed
securely. To restart the process simply click the link. |
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